Change of mind Returns + Exchanges

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(a) We offer exchanges (subject to stock availability) or refunds of products for change of mind where we determine (at our absolute discretion):

(1) you have provided the proof of purchase and you purchased the products within 14 days prior to the request for an exchange or refund;

(2) the products are in their original condition and have not been used, damaged, tampered with, washed or altered;

(3) the products are in their original undamaged packaging;

(4) the products are not sale items, custom-made, special buy products or gift vouchers; and

(5) we have confirmed via email that we will provide an exchange or refund.

(b) We will not cover the costs of delivery or re-delivery for a change of mind return. You must cover these yourself.

Australian Consumer Law

(c) Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.

(d) Where you return the products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.

(e) Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product. Please contact us for further information.

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Warranty Against Defects

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(a) In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

(b) In addition to any other rights you may have under the Australian Consumer Law we warrant to you that the product we supply to you will be free from defects for 1 year (Warranty).

(c) What is a defect? Our Warranty applies to any fault, error or defects in the products (Defect) and includes: improper stitching, broken suction cups or broken hooks or Velcro.

(d) What do you need to do to claim the Warranty? If within 1 year after the delivery of the products, you believe you have a product the subject of a Defect you must cease using the product and contact us in writing along with a photo and description of the Defect. If we ask you to, you must return to us the defective products, together with all packaging, parts, accessories and proof of purchase to the contact details set out below.

(e) Where you return a product as part of Defect claim you will need to cover any associated costs of you returning the products to us and where we find the product is covered by our Defect we will refund the associated costs of you returning the product to us.

(f) What will we do if you make a successful claim under our Warranty? We will, at our own cost:

(1) repair or replace the product (the decision of whether to repair or replace is at our sole discretion); or

(2) if we are unable to repair or replace the product, we will offer you a choice of a credit, refund or compensation as applicable to the Defect.

(g) Damage not covered by our Warranty The following damage is not covered by our Warranty:

(1) normal wear and tear;

(2) discolouration;

(3) aesthetic blemishes;

(4) any pockets (including mesh pockets) breaking or stretching from being overfilled; and

(5) foam shape distortion or compression arising from continuous pressure, for instance, storing heavy items on top of the product for a prolonged period of time.

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Please email us with any queries.

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Left Hand Right Hand Pty Ltd T/A Josie & T (ABN: 92 634 092 916)

Email: info@josieandt.com  

Last update: 16 March 2021